Frequently Asked Questions

This page covers setup and operation. For "what is Ionide," arbitrage mechanics, pricing, and custody, see the FAQ on the homepage instead.

My commands aren't responding

The bot blocks every command except /activate until a license is activated. Run /activate <your license key> first. If that also fails, check docker logs ionide-discord-bot on your host for the actual error.

Can I run both Bitget and MEXC on one license?

Your license lists which exchanges it covers (chosen at trial start or purchase) — check with /status. If you need to add an exchange your license doesn't currently cover, reach out on Discord.

I'm moving to a new server — what do I need to bring?

Your .env file (Discord bot token and SECRETS_ENCRYPTION_KEY) and the /app/data volume. Losing the encryption key means losing access to any exchange credentials you stored with /secrets-set — you'd need to run /secrets-set again on the new instance. See Self-Hosting Ionide for where these live.

How do I add a second bot owner?

Run /owner-add <discord_user_id>. Check who currently has access with /owner-list.

My trial says "pending activation" and isn't counting down

The trial clock starts when your self-hosted instance runs /activate <key> and connects successfully — creating the license on the website alone doesn't start it.

Where do I find the full list of commands?

See Discord Commands.

Something else?

Ask in Discord or email [email protected].